This Privacy Policy regulates the processing of the personal data of users (hereinafter referred to as “User” or “Users”) collected as a result of the use of the website by Telef – Transportes por Cabo e Concessões, S.A. and reflects the institutional concerns of Telef – Transportes por Cabo e Concessões, S.A. regarding the protection and processing of the personal data of Users. The provision of personal data in the context of browsing the website implies the knowledge and express acceptance of the conditions contained in this Privacy and Cookies Policy.

1. Collection and Processing of Personal Data

1. Telef – Transportes por Cabo e Concessões, S.A. is the entity responsible for the processing of the personal data of Users, and for this purpose may process such data directly and/or through entities subcontracted for this purpose. The personal data collected through the Website will be processed in accordance with the terms described herein and for the purposes of providing the information, products and functionalities made available, as well as for the purposes of complying with legal obligations.

2. Use of the Website
General access to and browsing of the website does not necessarily imply the provision of personal data. However, the use of certain features of the website requires the provision of certain personal data (for example, information required for invoicing). In these cases, you will only be able to use the features, products and services in question if you provide the requested personal data, which will be processed exclusively under the terms and for the purposes described herein.

3. Purchase data
As part of the use of the website and with your express consent, Telef – Transportes por Cabo e Concessões, S.A. will process the personal data necessary to manage the purchases you make through the website and to comply with applicable legal obligations. These personal data are essentially your name, email address, telephone number, VAT number, address, as well as the amount, identification of the establishment and products/services purchased.

2. Processing of personal data

Telef – Transportes por Cabo e Concessões, S.A. processes personal data for the purpose of processing purchases made by Users, responding to contact requests or other requests.

3. Communication of personal data

1. Telef – Transportes por Cabo e Concessões, S.A. may transfer your data to subcontractors for the purposes mentioned above, in accordance with the terms of the contracts signed with them.

2. Telef – Transportes por Cabo e Concessões, S.A. may also, in order to comply with legal obligations, to complete operations carried out through the Website, or on the basis of your consent to this effect, communicate your data to third parties, be they (I) other entities in the Telef – Transportes Por Cabo e Concessões, S.A.’s universe, (II) partners, sponsors or other entities with which Telef – Transportes Por Cabo e Concessões, S.A. establishes similar relationships, (III) financial/payment institutions, (IV) competent entities under the terms of the law.

4. User rights

1. In accordance with current legislation, you may at any time request access to your personal data, as well as its rectification, cancellation, restriction or portability, or object to its processing. You may exercise these rights directly by sending an e-mail or by writing to Telef – Transportes Por Cabo e Concessões, S.A. at the contact details provided in point 8 below.

2. You may also obtain confirmation of the processing of your personal data and access to such data. Upon request, you may be provided with a copy of the data being processed.

3. In accordance with the law, you have the right to revoke your consent to the processing of your data at any time, using the contact details provided here, without prejudice to the fact that the processing carried out up to that point, based on the consent previously given, remains fully valid.

4. You also have the right to request the restriction of the processing or the portability of your data in accordance with the applicable legislation, provided that the legal conditions are met. For this purpose, you should submit a request to the contacts indicated in point 4.1.

5. Retention of personal data

The personal data collected through the website will be kept for the time necessary for Telef – Transportes por Cabo e Concessões, S.A. to provide the products and information made available, to facilitate the processes of point 6. Cookies are used to facilitate the purchase/payment and provision of the information requested by Users, as well as to comply with any legal obligations related to the aforementioned provision of personal data.

1. In order to provide Users with a more personalized service that meets their expectations, Telef – Transportes por Cabo e Concessões, S.A. uses its own and third-party cookies to collect and store information.

2. A cookie is a text file that is automatically stored in the user’s web browser when accessing certain websites. The cookie allows Telef – Transportes por Cabo e Concessões, S.A. and third parties to identify the web browser on the server, making it possible to store information in order to improve the user experience, as well as to analyze and monitor the performance of the website.

3. Cookies can be classified as session cookies or persistent cookies. Session cookies automatically expire when you close your web browser. Persistent cookies remain on your web browser until they expire or are deleted. Expiration dates vary by cookie, depending on their type and purpose, and can be found in our list of cookies.

4. The cookies identified in this table will be used by Telef – Transportes por Cabo e Concessões, S.A, strictly for the following purposes:

Category a) Strictly Necessary Cookies

Cookie description
These cookies allow you to access the main features of the website and are therefore always enabled. They include session cookies and security cookies.

Category b) Performance Cookies

Cookie description
These cookies collect information about the use of the website in order to improve the services provided and to evaluate their performance. Cookies may be used to test pages or features by measuring user response. The performance cookies used on the website may be our own and/or those of third parties.

5. A unique cookie is assigned to each user to ensure privacy and security. Statistical data is presented in aggregate form, not individually, and does not allow the user to be identified. In this way, it is possible to evaluate the performance of the website with a view to constantly updating and improving it to meet the tastes and needs of Users.

6. Web browsers allow users to manage their cookies. Users can configure their device settings to accept all cookies, to know when a cookie is set, or to never receive cookies. You can disable the cookie feature at any time through the web browser, usually in the “Preferences” or “Tools” menu. For more information on how to configure this in your web browser, see the “Help” menu.

7. Please note that if you completely disable cookies, some or all features of the website may no longer be available.

6. Security

1. Telef – Transportes por Cabo e Concessões, S.A. guarantees the privacy and security of the transmission of the User’s data, using SSL (Secure Sockets Layer) encryption of all information exchanged with Telef – Transportes por Cabo e Concessões, S.A. via the Internet.

2. Furthermore, Telef – Transportes por Cabo e Concessões, S.A. declares that it has and will maintain all the technical means at its disposal to prevent the loss, misuse, alteration, unauthorized access and misappropriation of the personal data provided or transmitted. In any case, it should be noted that the risk of unauthorized access and use cannot be completely eliminated due to the fact that the data circulates in an open Internet network, so the User must take appropriate security measures when visiting the website.

3. Whenever payments are made through the website’s server, additional security measures will be applied, in accordance with the state of the art and good market practice, under the conditions described at any given time in the website’s Terms of Use.

7. Complaints

Without prejudice to any other administrative or judicial remedy, the User has the right to lodge a complaint with the National Data Protection Commission or any other competent supervisory authority, as established by law, if they consider that the processing of their data by Telef – Transportes por Cabo e Concessões, S.A. violates the legal regime in force.

8. Changes to the terms of processing personal data

If you have any questions regarding the processing of your personal data and the exercise of your rights under the applicable legislation and, in particular, those referred to in this policy, please contact us using the following contact details:
• E-mail: geral@telef.pt
• Telephone: 223741440 (cost of call to national fixed network)
• Address: Calçada da Serra, nº 143

9. Changes to the terms of processing personal data

Telef – Transportes por Cabo e Concessões, S.A. may modify this Privacy Policy at any time. These changes will be duly published on the pages of the website.

10. Disclaimers

Telef – Transportes por Cabo e Concessões, S.A. does not guarantee that the operation of the website will be totally error-free or without periods of unavailability. The website cannot guarantee that the downloading of files will be completely free of errors or risks related to computer viruses.

Telef – Transportes por Cabo e Concessões, S.A. shall not be liable for any damages of any kind that may result from the use of this website.

If Telef – Transportes por Cabo e Concessões, S.A., with your consent, discloses your personal data to third parties, Telef – Transportes por Cabo e Concessões, S.A. will not be held responsible.